Shipping policy

Shipping Policy

Thank you for shopping with KROCX.

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

During periods of high order volume, processing and shipping times may be slightly delayed. We appreciate your patience and understanding.

Shipping Destinations
We currently ship to the United States, the European Union, and selected international countries.

Estimated Delivery Times
Delivery times are estimates and may vary depending on location and carrier performance:

- United States: 7–12 business days
- European Union: 7–15 business days
- Other International Orders: 10–20 business days

Please note that delivery may take longer during peak seasons or due to customs clearance.

Shipping Costs
Shipping costs will be calculated and displayed at checkout.

Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

Order Tracking
Tracking updates may take 1–3 business days to appear after shipment confirmation.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Incorrect Address Disclaimer
Please make sure your shipping address is correct. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

KROCX is not responsible for delays caused by customs, carriers, weather conditions, or other circumstances beyond our control.

If your order is delayed or missing, please contact us at support@krocx.com and we will assist you as soon as possible.

Contact
If you have any questions about shipping, please contact us at:

Email: support@krocx.com