Shipping policy
Shipping Policy
Thank you for shopping with KROCX. We currently ship orders placed on krocx.com within the United States.
Order Processing
Orders are typically processed within 1–2 business days after your order is placed. Orders placed on weekends or holidays may be processed on the next business day.
During periods of high order volume or holidays, processing times may be slightly longer.
Shipping Destinations
We currently ship to eligible addresses within the United States.
We do not currently offer international shipping through krocx.com.
Shipping Methods and Costs
Available shipping options and applicable shipping charges are displayed at checkout before you complete your purchase.
Orders of $70 or more qualify for free standard shipping. Orders under $70 are subject to the shipping rate displayed at checkout.
Estimated Delivery
Estimated delivery dates may be displayed at checkout based on your shipping destination and available shipping service.
Delivery estimates are provided for reference and are not guaranteed. Actual delivery times may vary due to carrier delays, severe weather, holidays, high shipping volumes, or other circumstances beyond our reasonable control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for tracking information to become available after your order has been shipped.
Incorrect or Incomplete Shipping Addresses
Please review your shipping address carefully before completing your order.
KROCX is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer. If you notice an error in your shipping address after placing your order, please contact us as soon as possible at support@krocx.com. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered the fulfillment process.
Lost, Delayed, or Missing Packages
If your tracking information shows an unusual delay, or if you believe your package may be lost or missing, please contact us at support@krocx.com with your order number.
Our support team will review the situation and assist you with the appropriate next steps.
Contact Us
If you have any questions about shipping or delivery, please contact:
KROCX Customer Support
Email: support@krocx.com