Refund policy

Return & Refund Policy

We want you to feel confident shopping with KROCX. If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must be in the same condition as received, with all original accessories and packaging included. You’ll also need your order number or proof of purchase.

How to Start a Return

To request a return, please contact us at support@krocx.com with your order number and the reason for your return.

If your return is accepted, we will provide return instructions and the appropriate return address. Please do not send your item back without contacting us first, as unauthorized returns may not be accepted.

For returns due to a change of mind or other non-defective reasons, customers are responsible for return shipping costs. If the product is defective, damaged upon arrival, or you received an incorrect item due to our error, KROCX will cover the applicable return or replacement shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at support@krocx.com as soon as possible.

Please include your order number and, when possible, photos or videos showing the issue so our support team can evaluate the situation and provide an appropriate solution.

Exceptions / Non-returnable Items

Gift cards, if offered, are non-returnable.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@krocx.com.

Exchanges and Replacements

If you receive a defective, damaged, or incorrect item, please contact us at support@krocx.com. Depending on the circumstances, we may arrange a replacement or another appropriate solution.

Contact Us

If you have any questions about returns or refunds, please contact:

KROCX Customer Support
Email: support@krocx.com