PRODUCT ISSUE? WE’RE HERE TO HELP.

If your TRAVOR isn’t working as expected, contact our Support Team. We’ll help identify the issue and find the right solution.

Warranty & Replacement Support Available

support@krocx.com

QUICK HELP

  • Can't find your speaker?

    • Turn off Bluetooth on nearby previously connected devices.


    • Press and hold the Pause button for 3 seconds to reset Bluetooth pairing.


    • Try reconnecting your device.

  • How to pair two TRAVOR speakers (TWS)?

    • Turn on both TRAVOR speakers.
    • Connect your phone to one speaker.
    • Press and hold the Auracast button on the connected speaker for 3 seconds.(remain solid green.)
    • This speaker will become the primary speaker (left channel).
    • Press and hold the Auracast button on the second speaker for 3 seconds.
    This speaker will become the secondary speaker (right channel).
    • Wait for pairing to complete.

  • How to connect multiple TRAVOR speakers?

    • Turn on all TRAVOR speakers.
    • Connect your phone to one speaker.
    • Short press the Auracast button on the connected speaker to activate Auracast mode.
    • This speaker will become the primary speaker.
    • Shprt press the Auracast button on each additional speaker one by one.
    • Wait until all speakers are connected successfully.
    • When pairing is successful, the indicator lights on all connected speakers will remain solid white.

Still Need Help? We’ve Got You Covered.

If troubleshooting doesn’t resolve the issue, our Support Team is here to help with warranty service and replacement support when appropriate.

Contact us at: support@krocx.com

How to Pair Two TRAVOR Speakers

Auracast & Multi-Speaker Setup

Video Tutorials

Watch video tutorials to solve common issues.

How to connect the TRAVOR and MacBook Pro?

Reconnecting TRAVOR Speaker (For Devices with Bluetooth Version Below 5.0)

PRODUCT FEATURES

  • LED Lighting Modes

    7 LED colors available.

    • Party Mode: Choose from 5 lighting colors.
    • Lighting Mode: Double press to activate white light.
    • SOS Mode: Press and hold for 8 seconds to activate red flashing light.

  • Built-in Sleep Sounds

    Includes 7 built-in sleep sounds:

    • Flame
    • Rain
    • Raindrops
    • Birdsong
    • Thunder
    • Stream
    • White Noise

  • Magnetic Mounting Support

    TRAVOR features a built-in magnetic mounting surface for secure attachment to compatible ferrous surfaces.
    • Magnetic positions are marked with a smiley-face icon and U-shaped indicator for easy identification.

KEY FEATURES & SPECS

  • Waterproof

    IP68-rated waterproof and dustproof design for outdoor use.

  • Battery & Charging

    • Battery Capacity: 7.2V / 4500mAh
    • Play Time: Up to 25 hours
    (varies by volume and usage)
    • Charging Time: Approx. 2.5 hours

  • Sound Output

    • Woofer Output: 30W RMS
    • Tweeter Output: 10W RMS
    • Maximum Output Power: 45W

KROCX Has Your Back

Wherever your adventures take you, we believe great products should be backed by support you can count on.

If you ever need help with your KROCX product, our Support Team is here to listen, help, and find the right solution.

Because your journey with KROCX doesn’t end when you purchase a product—it begins there.

Support Email: support@krocx.com